LookPrism Support

Last updated: October 6, 2026

This is the official support page for LookPrism on iOS and Android. If you need help with the product, an analysis issue, or your data, please contact us using the details below.

Email: 582884502@qq.com

We typically reply within 2 business days.

Developer: Guangzhou Break The Sky Technology Co., Ltd.

5F, Venus Building, No. 1 Hanjing Road, Tianhe District, Guangzhou

How to get help

Please include the following in your email so we can assist faster:

The app name: LookPrism
Your device model and operating system version (iOS or Android)
App version, if available
A short description of the issue, and screenshots if possible

Common questions

Analysis failed or is taking too long

Please check your network connection and try again with a clear, well-lit photo. If it still fails, email us with the time of the attempt and a screenshot of the error.

Photos and analysis results

Uploaded photos and generated analysis results are retained only as needed to provide the service, generally up to 24 hours, as described in our Privacy Policy.

Delete my data